Fix issues when you pay for Google products & services

Yous might demand to fix a problem with your payments contour if you:

  • Have problems when you pay for Google products
  • Become an mistake bulletin

Detect the effect you experienced beneath.

Payment method declined past issuer

Important: Your payment issuer is the bank or company that issued the payment method yous try to utilise. This may exist the bank that issued your carte du jour, the telecom carrier for your carrier billing account, or your eWallet provider.

"Unable to complete transaction: expired bill of fare"

"[Your payment issuer] declined your payment"

To ready the effect, select a different payment method or effort the following:

  • Make sure your payment method is up to appointment. If it isn't, update it in Google Pay. So try your purchase once more.
  • To make the purchase, brand sure you have enough money in your account.
  • If you still have issues, contact your issuer to bank check if at that place's a problem with your business relationship.

Payment method declined by Google

"Your payment was declined due to an issue with your business relationship"

If you lot get this error message, we can't accept your payment because:

  • We saw a suspicious transaction on your payments profile.
  • We need more than info to protect your business relationship against fraud.
  • For European users but: We need more info to comply with Eu law.

To fix the upshot, you lot must verify your identity or update info in pay.google.com:

  1. Go to pay.google.com.
  2. Check for whatever alerts or requests.
    • Before you tin buy annihilation through your Google Business relationship, you must verify your identity.
  3. Make certain your name, accost, and payment info are up to date.

"Your transaction tin can't be completed"

If yous're asked to provide more than info later on y'all get this message, follow the on-screen instructions.

If y'all're not asked for more info:

  • Attempt a unlike payment method.
  • Check whether the billing address for your payment method, such as a credit card, matches the accost in your Google Pay settings. If they don't match, update your address on pay.google.com and try the transaction again.
  • If you're on an app: Effort to pay on the product website instead. If yous're on the website, endeavor the app.
  • If you buy on Google Play: For suggestions, check Fix payment bug on your account.
  • If you use the guest checkout on the Google Store: Sign in to your Google Account. If you don't accept one, create an account offset.
  • If you utilize an eligible Android telephone and pay by credit bill of fare: Fix a payment method for contactless transactions.
  • If you lot pay with a credit card: Contact your bank or fiscal establishment about this transaction.

"Can't redeem your gift card due to an issue with your account"

To fix the consequence:

  1. Get to pay.google.com.
  2. Cheque for any alerts or requests.
    • Earlier yous can purchase anything through your Google Account, you must verify your identity.
  3. Brand sure your name, address, and payment info are up to date.

Payment issue with Google Workspace account

"This transaction couldn't be completed. Contact your Google Workspace ambassador to gear up it"

If y'all buy a Google product or service and get this error message, information technology means that your company or school prepare up your account.

To resolve this issue, contact your Google Workspace administrator.

Tip: If you're an ambassador, larn how to set up the billing outcome.

Find your ambassador

Your administrator might be:

  • Someone in your IT department or assistance desk at a company or school.
  • The person who manages your email service or website.
  • The person who gave you your username.

Ineligible or grayed-out credit or debit carte

Card is grayed out & needs verification

Your carte was reported equally stolen if:

  • Your carte is grayed out.
  • The bulletin says "verify on pay.google.com," or "verify in your Google Account's payment methods."

Before yous tin use information technology again, you must verify the menu.

  1. Go to pay.google.com.
  2. Sign in to your account.
    • If you take multiple accounts: Sign in to the business relationship with the grayed-out card.
    • If you don't utilise pay.google.com: Go to your business relationship's "Payment methods" page.
  3. Click Payment methods.
  4. Next to the carte du jour that says "Verification needed," click Verify and then  Go code.
  5. You can find a temporary hold of less than $i.95 USD on your carte statement called "GOOGLE." The verification code is the last 6 digits.
    • Yous should become the code right abroad, but it can take up to 7 days to get the code.
  6. To complete verification, render to your account and enter the six-digit code.

Card is grayed out & is ineligible

If your card is grayed out and you get a message that your card is ineligible, you lot can't utilize your bill of fare for this buy. Attempt to brand the purchase once again with a dissimilar carte du jour.

If the card you want to employ isn't listed, to add together a new card, follow the on-screen instructions.

Closed Google payments profile

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